1. Information We Collect

• Personal Information: When you register an account with Scrub Bunnies, we may collect personal information such as your name, email address, IP address (to help stop fraud), phone number, and address. This information is necessary to provide our services and communicate with you effectively.
• Payment Information: If you choose to purchase services through our platform, we may collect payment information such as credit card details or billing address. This information is securely processed by our payment service providers and is not stored on our servers.
• Usage Information: We may collect information about your interactions with our website, including the pages you visit, the links you click, and the duration of your visit. This information helps us improve our website and provide a better user experience.
• Device Information: We may collect information about the device you use to access our website, such as your IP address, browser type, and operating system. This information helps us identify and prevent security threats and ensure compatibility with different devices.

2. How We Use Your Information

• To Provide Services: We use your personal information to facilitate the provision of our cleaning services, including matching you with suitable cleaners, scheduling appointments, and processing payments.
• To Communicate: We may use your contact information to communicate with you about your account, appointments, and updates to our services. We may also send you promotional or marketing emails with your consent, which you can opt out of at any time.
• To Improve Our Services: We analyze usage data to understand how our website is used and identify areas for improvement. This helps us optimize our services, enhance user experience, and address any issues or concerns.
• For Security and Legal Protection: We take security seriously and use your information to protect against unauthorized access, fraud, or other illegal activities. We may also use your information to investigate and resolve any disputes or violations of our terms of service.

3. How We Protect Your Information

• Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and regular security audits.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their duties. All employees and contractors are required to adhere to strict confidentiality obligations.
• Third-Party Services: We partner with trusted third-party service providers to process payments, host our website, and perform other essential functions. These providers are contractually obligated to maintain the confidentiality and security of your information.

4. Your Choices and Rights

• Access and Correction: You have the right to access and update your personal information at any time. You can log in to your account to view or edit your profile information, or contact us directly for assistance.
• Opt-Out: You have the right to opt out of receiving promotional emails or marketing communications from us. You can unsubscribe by following the instructions provided in the emails or contacting us directly.
• Data Deletion: You can request the deletion of your account and personal information from our records. However, please note that certain information may be retained for legal or legitimate business purposes.

5. Sharing and Disclosure

• We Do Not Sell Your Information: We do not sell, rent, or lease your personal information to third parties for marketing purposes. Your privacy is our top priority, and we will never compromise your trust by sharing your information without your consent.
• Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These providers are contractually obligated to use your information only for the purposes specified by us and to maintain confidentiality.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests. We may also disclose your information to enforce our terms of service, protect our rights, or investigate potential violations or security threats.

6. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe that a child under the age of 18 has provided us with personal information, please contact us immediately, and we will take appropriate steps to remove such information from our records.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at contact@scrubbunnies.com. We are committed to addressing your inquiries promptly and transparently.

Effective Date

This Privacy Policy was last updated on 16th May 2024.